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Privacy Policy

Privacy Policy

This Privacy Policy explains how Dish Award processes personal data in connection with the website and related services. It applies to visitors, prospective guests, and other individuals who interact with the site.

Terms of Service Contact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
01

How We Use Data

We use personal data to operate the website, respond to inquiries, manage bookings or service requests, provide customer support, maintain security, monitor performance, improve content and functionality, administer preferences, comply with legal obligations, and handle disputes or enforcement matters. Where permitted, we may also use data for internal reporting and service planning.

Processing is limited to the purposes described in this notice and compatible related uses.
02

Sharing with Service Providers

We may share personal data with hosting, security, analytics, communications, and other operational service providers that process data on our behalf under appropriate contractual safeguards. We may also share information with professional advisers and, in connection with a business transaction, with parties involved in the transaction subject to confidentiality and lawful processing requirements.

Service providers receive only the information needed to perform their functions.
03

Legal Disclosure

We may disclose personal data where required to comply with law, lawful requests, court orders, or regulatory obligations. We may also share information when necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, and security of users, staff, or the site.

Disclosure may be required by law or necessary to protect legal interests.
Data category

Personal Data We Collect

We may collect identification and contact details, booking or inquiry information, communication content, account or preference data, technical data such as device and browser information, and usage data about how the site is accessed and used. If a user provides information related to wellness, accessibility, or accommodation needs, we process it only where necessary and appropriate for the requested service and in line with applicable law.

The categories of data collected depend on how users interact with the site and services.
Collection source

Sources of Personal Data

We receive personal data directly from users when they submit forms, make inquiries, or communicate with us. We also collect certain data automatically through the site, including technical and usage information, and may receive limited information from service providers that support hosting, analytics, security, or booking-related functions.

Information comes from users, their devices, and service interactions.
Cookie type

Types of Cookies

We may use session cookies, persistent cookies, and similar technologies. Essential cookies support core site functions, security, and load balancing. Preference cookies remember selected settings. Analytics cookies help us understand site use and improve content and navigation. Where required, non-essential cookies are used only with consent.

Cookie use is limited to essential functions and standard performance or preference purposes.
User control

Cookie Controls

We use standard cookie controls for essential and non-essential cookies. Browser settings may be used to block or delete cookies, and any consent-based preferences can be changed where the site provides a control mechanism. Disabling some cookies may affect site performance or certain features.

Cookie settings can be managed through browser tools and, where available, site controls.

Privacy Contact

Email contact
[email protected]
Telephone contact
+386 31 847 685
Postal address
Dobrna 1A, 3204 Dobrna
Privacy contact
Use the contact details below for privacy questions, rights requests, or policy-related correspondence.
Contact Page
GDPR
Regulation

GDPR Overview

Where the GDPR applies, we process personal data on a lawful basis such as consent, performance of a contract, compliance with legal obligations, or our legitimate interests, depending on the context. We limit processing to what is relevant and necessary for the stated purpose and apply appropriate safeguards.

Regulatory context
For users in the European Economic Area, the GDPR may apply to our processing of personal data where we act as a controller or otherwise determine the purposes and means of processing.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Information Commissioner of the Republic of Slovenia
This section is intended for users whose data is protected by the GDPR.
GDPR Friendly

GDPR Rights

Where the GDPR applies, users may have the right to access, rectify, erase, restrict, or object to processing, and to request data portability in certain cases. Where processing is based on consent, consent may be withdrawn at any time without affecting prior processing. Users may also lodge a complaint with the competent supervisory authority.

GDPR rights are available subject to legal conditions and verification of identity.
User Rights

Your Rights

Depending on your location and the applicable law, you may have rights relating to your personal data, including access, correction, deletion, restriction, objection, and portability. Some requests may be limited where we must keep information for legal, security, or contractual reasons.

Available rights depend on the legal basis and the nature of the request.
Requests

How to Make a Request

To exercise a privacy right, please send a clear request using the contact details in this policy and describe the data or action concerned. We may ask for information needed to verify identity and to locate the relevant records. If a request is refused in whole or in part, we will explain the reason where required by law.

Requests are reviewed using reasonable steps to confirm identity and scope.
Data Retention

Data Retention

We keep personal data only for as long as needed for the purpose for which it was collected, including to provide services, maintain records, resolve disputes, enforce agreements, and meet legal obligations. When data is no longer required, we delete it, anonymize it, or retain it in a restricted form where the law requires.

Retention periods depend on the purpose of processing and any legal or operational need to keep records.
Policy Updates

Policy Updates

We may update this Privacy Policy from time to time. The revised version will apply once posted on the site unless a different effective date is stated. If changes are material, we may provide additional notice through the site or other reasonable means.

We may revise this notice to reflect legal, operational, or technical changes.